Frequently Asked Questions

How can I contact RONAQ24?

Email us at ronaq24@hotmail.com or message +971 58 861 9363 on WhatsApp.

Which currency do you use?

All prices are displayed in UAE dirhams (AED), unless clearly stated otherwise.

Where do you deliver?

Available delivery destinations and charges are shown during checkout.

How can I track my order?

When tracking is available, the details will be shared using the contact information provided with your order.

Can I change or cancel an order?

Contact us as quickly as possible. We will try to assist before processing or dispatch, but changes cannot be guaranteed once an order has progressed.

What if I receive an incorrect or damaged item?

Contact us promptly with your order number and clear photographs so our team can review the issue.