Terms of service
Last updated: August 23, 2026
Overview
This website is operated by RONAQ24. Throughout the website, “we,” “us” and “our” refer to RONAQ24.
These Terms of Service govern your access to and use of ronaq24.com, including purchases made through the store. By accessing the website, using its services or placing an order, you agree to these Terms and the policies referenced on the website.
If you do not agree to these Terms, you must not use the website or its services.
Our online store is hosted by Shopify, which provides the ecommerce platform used to offer our products and services to you.
Eligibility
You must be at least the age of majority in your place of residence to use this website independently. If you are under that age, you may use the website only with the involvement and permission of a parent or legal guardian.
Acceptable use
You must not use the website, its services or its products:
- For an unlawful, fraudulent or unauthorized purpose
- To violate applicable laws or another person’s rights
- To transmit viruses, malicious code or harmful material
- To interfere with the operation or security of the website
- To collect information without authorization
- To impersonate another person or provide misleading information
- To harass, abuse, threaten or discriminate against another person
- To copy or commercially exploit website content without permission
We may restrict or terminate access where reasonably necessary to protect customers, RONAQ24, Shopify or third parties.
Product information
We aim to present product descriptions, specifications, images, colours and other information accurately.
Screen settings, photography, manufacturing changes and reasonable production variations may affect how an item appears. Please review the product page carefully and contact us before ordering if a particular feature is essential to your purchase decision.
Products may have limited availability. We may limit quantities, discontinue products or restrict sales where reasonably necessary or legally required.
Prices and currency
Product prices and available currencies may vary by market and may change before an order is submitted.
Applicable delivery charges, taxes and other amounts collected by us will be displayed at checkout. International customers may also be responsible for duties, taxes or charges imposed by their local authorities or delivery providers, as explained in our Shipping Policy.
Payment
You agree to provide current, complete and accurate billing and payment information.
By submitting payment information, you confirm that you are authorized to use the selected payment method. Payment services may be provided by Shopify or other third-party payment providers and may be subject to their own terms.
Orders
An order confirmation acknowledges that we received your order. It does not guarantee acceptance, stock availability or dispatch.
We may verify, limit or cancel an order for reasons including:
- Suspected fraud or unauthorized payment
- Payment failure
- Pricing or product-information errors
- Stock unavailability
- Delivery restrictions
- Duplicate or unusually large orders
- Legal or regulatory requirements
If we cancel an order after payment has been collected, we will refund the amount collected for the cancelled items to the original payment method.
Order changes and cancellations are subject to our Return and Refund Policy.
Delivery
Delivery availability, estimates, charges, customs information and customer responsibilities are explained in our Shipping Policy:
https://ronaq24.com/policies/shipping-policy
Delivery estimates are not guaranteed dates unless expressly stated otherwise.
Returns and refunds
Returns, exchanges, cancellations and refunds are governed by our Return and Refund Policy:
https://ronaq24.com/policies/refund-policy
Nothing in these Terms limits consumer rights or remedies that cannot lawfully be excluded.
Customer accounts
You are responsible for providing accurate account information and keeping your login credentials secure.
Notify us promptly if you believe your account has been accessed without authorization. We may suspend account access where reasonably necessary to protect the customer, the website or third parties.
Reviews and customer submissions
If you submit a review, comment, image, suggestion or other content, you confirm that:
- The content is accurate and lawful
- You have the right to submit it
- It does not violate another person’s intellectual-property, privacy or other rights
- It does not contain malicious code, spam or misleading material
You grant RONAQ24 a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit and display submitted content for operating and promoting the store.
We may remove content that is unlawful, misleading, abusive, unrelated or otherwise violates these Terms.
Third-party services and links
The website may use or link to third-party services, including payment providers, delivery providers and social-media platforms.
Separate terms and privacy notices may apply to those services. RONAQ24 is not responsible for third-party websites or services that we do not control, but this does not exclude any responsibility that cannot legally be excluded.
Intellectual property
The RONAQ24 name, branding, website design, text, graphics, photographs and other store content are owned by or licensed to RONAQ24.
You may not reproduce, distribute, modify or commercially exploit that content without written permission, except where permitted by law.
Errors and corrections
Occasionally, the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, promotions, delivery charges or estimated timelines.
We may correct errors and update information. If a material error affects an order already placed, we will contact you and provide an appropriate option, which may include confirming the corrected information or cancelling the affected item for a refund.
Service availability
We work to keep the website available, secure and accurate, but uninterrupted or error-free operation cannot be guaranteed.
We may modify, suspend or discontinue parts of the website for maintenance, security, operational or legal reasons.
Disclaimers and limitation of liability
To the maximum extent permitted by applicable law, RONAQ24 is not responsible for indirect, incidental or consequential losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability for:
- Fraud or fraudulent misrepresentation
- Wilful misconduct
- Death or personal injury caused by negligence
- Mandatory consumer rights
- Any other liability that cannot lawfully be excluded or limited
Privacy
Our collection and handling of personal information are described in our Privacy Policy:
https://ronaq24.com/policies/privacy-policy
Changes to these Terms
We may update these Terms for operational, legal or regulatory reasons.
The current version will be posted on this page with an updated date. Changes apply prospectively unless applicable law requires otherwise.
Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.
No waiver
If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.
Governing law
These Terms are governed by the laws of the United Arab Emirates.
This does not deprive consumers of mandatory protections available under the laws of their country of residence where those protections apply. Courts having jurisdiction under applicable law may hear disputes.
Contact us
Questions about these Terms can be sent to:
RONAQ24
Website: https://ronaq24.com
Email: ronaq24@hotmail.com
WhatsApp: +971 58 861 9363
Business location: Sharjah, United Arab Emirates