Shipping policy
Last updated: August 23, 2026
Where we deliver
Delivery availability depends on the product and destination. Enter your delivery address at checkout to see whether delivery is available and to view the delivery options and charges currently offered for your location.
The appearance of a country or region selector does not by itself guarantee delivery.
Order processing
Orders are prepared after payment and order verification. Processing times can vary depending on the product, stock availability, weekends and public holidays.
If an item becomes unavailable or an order cannot be fulfilled, we will contact you using the information provided at checkout.
Delivery estimates and charges
Available delivery methods, estimated timelines and charges are displayed at checkout whenever supported.
Delivery estimates are not guaranteed delivery dates. Customs clearance, carrier disruptions, weather conditions, address problems and other events outside our reasonable control may cause delays.
International orders, duties and taxes
International orders may be subject to import duties, taxes, customs fees or brokerage charges.
Unless checkout expressly states that these amounts are included, the recipient is responsible for paying them. RONAQ24 cannot control or predict charges imposed by local customs authorities or delivery providers.
Order tracking
Tracking information will be provided when available. Tracking may take some time to update after an order is dispatched.
Please ensure that your email address, telephone number and delivery address are complete and accurate.
Incorrect addresses
Customers are responsible for reviewing their delivery information before submitting an order.
Contact us immediately if any information is incorrect. We will try to help, but address changes cannot be guaranteed after processing begins.
Additional carrier costs caused by an incorrect address, refused delivery or an unclaimed parcel may be deducted from any refund where permitted by law.
Failed delivery and unclaimed parcels
If a delivery attempt is unsuccessful, follow the carrier’s instructions promptly.
Orders returned because of repeated failed delivery attempts, refusal, an incorrect address or failure to collect may be refunded after applicable delivery, return and handling costs are deducted, where permitted by law.
Lost, delayed or damaged parcels
If tracking shows an unusual delay, or your parcel arrives damaged, contact us promptly.
Keep the product, packaging and delivery label, and provide clear photographs or video when relevant. This information may be required to investigate the issue with the delivery provider.
Split deliveries
Products from the same order may sometimes be dispatched separately. When this happens, you may receive more than one parcel or tracking number. You will not be charged additional delivery fees solely because we split an order.
Returns
Returns and refunds are governed by our Return and Refund Policy. Do not return an item to an address shown on the parcel or delivery label.
Contact us first to obtain approval, instructions and the appropriate return address.
Contact us
Email: ronaq24@hotmail.com
WhatsApp: +971 58 861 9363